Returns + Exchanges

Returns

Because each item is personally handmade for you, we cannot accept returns on items unless they have arrived to you damaged. If this occurs, please email hello@thesettingnyc.com with the following proper documentation to file a Damage Claim.

1. Order Number

2. Images of the damaged product(s)

Refunds can only be processed to the original form of payment.

Exchanges

We’re sorry to hear your new product couldn’t find a place in your home, office, etc. Because each of our ceramics are handmade at point of purchase, we cannot offer product exchanges at this time.